Privacy Policy
Last updated: April 2026
1. Information We Collect
We collect the following information when you use Royal Tales:
- Account information: Your email address and password (encrypted).
- Child information:Your child's first name and age, provided by you for the purpose of personalizing the storybook.
- Drawings:Images uploaded by you of your child's original drawings.
- Shipping information: Name, address, phone number (for print orders only).
- Payment information: Processed securely by Yoco. We do not store your card details.
2. How We Use Your Information
- To create your personalized storybook
- To process and fulfil your order
- To communicate with you about your order
- To improve our service
3. Data Sharing
We do not sell, rent, or share your personal data with third parties for marketing purposes. We share data only with service providers necessary to fulfil your order (e.g., payment processing via Yoco, email delivery).
4. Original Artwork & Copyright
Important:By uploading a drawing, you confirm that the drawing is your child's original creation and does not copy or depict any copyrighted or trademarked characters (e.g., Disney, Marvel, Pixar, Pokémon, Nintendo, or any other protected intellectual property). Orders found to contain such drawings will be refunded and cancelled. You grant Royal Tales permission to process the drawing for the sole purpose of creating your personalized book.
5. Children's Data
We process minimal information about your child (first name, age, and their drawing) solely for the purpose of creating the personalized storybook. This information is provided by the parent or legal guardian, and parental consent is implied by your use of the service. We do not collect data directly from children.
6. Data Retention
We retain your data for as long as your account is active or as needed to provide our services. You may request deletion of your account and associated data at any time.
7. Data Deletion
To request deletion of your account and all associated data, please contact us at hello@royaltales.co.za. We will process your request within 30 days.
8. Cookies
We use essential cookies required for authentication and session management. We do not use advertising or third-party tracking cookies.
9. Contact Us
If you have any questions about this privacy policy, please contact us at hello@royaltales.co.za.